Question

Play 5 completely shut down

  • 28 November 2016
  • 1 reply
  • 235 views

Hi,

I own three play 5, and one of them suddenly shut down.
No light, noe help in factory reset or changing the power cable with one of the others I know work.
I´ve also tried it without power 24h and then factory reset; no help.
All my speakers have not been moved since new, no changes in wifi or other setup, used with caution all the time.

When i search the web about this, I see that I´m not alone.
Is this a weakness with the play 5 (and others components)?
What errors have Sonos found when looked at these shut-down not restarting play 5?

Regards,
Magnus Topper.

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1 reply

Userlevel 7
Badge +21
All electrical and electronic devices will fail at some point so one wouldn't expect to be alone in reporting a failure.

Your best bet is to give Sonos a call and let them talk you through the issue and if the unit is in warranty arrange a replacement and if it is only recently out of warranty they may offer a reduced cost replacement