Question

Play 3 won't turn on

  • 29 December 2016
  • 1 reply
  • 446 views

Hi, I have a range of Sonos stuff and have had a problem with two speakers in the same room not being visible on the controller. I have re-added one and it is working but the other one won't turn on at all. Have checked power cord and power point but no lights and seems completely dead. Any ideas ?

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1 reply

Userlevel 6
Badge +3
Hi Crush, welcome to the community.

Sorry for the late reply. Sounds like the speakers are having a hard time to communicate with each other.
I'd like more information about your system. Would you mind submitting a diagnostic and replying with the confirmation number? Here's an article explaining how: How to Submit Diagnostic

Thanks.