Question

Play 3 unresponsive following a recent software update

  • 1 December 2017
  • 0 replies
  • 67 views

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Hi folks,

I'm having some difficulty with one of my Play 3 speakers following an update. All of my other speakers reappeared on the Sonos app after reseting my wifi router - but this play 3 seems very dead. It won't appear in the list, the LED is off even when switching on/off at the mains.

I have tried turning on and off at the mains socket. Plus I have also tried to reset the speaker by holding down the mute button and turning on the power.

I have submitted a ticket to Sonos a few days ago, but I have yet to receive a response so I'm hoping someone else may have the advise I am looking for.

Thanks for your help,

Graham

Diagnostic#8149625

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