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Play 3 stopped working, slow flashing white light

  • 4 January 2020
  • 1 reply
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Play 3 just stopped working and displays a slow flashing white light.  Unplugged and replugged, no change. Several other speakers still working fine. What other steps can I take to troubleshoot?  Thanks. 

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Best answer by Stanley_4 5 January 2020, 03:16

I’d stick an Ethernet cable in it from your router and see if it wakes up. Could be a glitch, failed radio or something more complicated. If it doesn’t come back submit a diagnostic while it is connected to Ethernet and contact Sonos support with the ID number. Contact page has 24x7 options.

 

https://support.sonos.com/s/article/226?language=en_US

Sonos product is booting up after being plugged into power.

Sonos product is waiting to receive an IP address from the router.
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I’d stick an Ethernet cable in it from your router and see if it wakes up. Could be a glitch, failed radio or something more complicated. If it doesn’t come back submit a diagnostic while it is connected to Ethernet and contact Sonos support with the ID number. Contact page has 24x7 options.

 

https://support.sonos.com/s/article/226?language=en_US

Sonos product is booting up after being plugged into power.

Sonos product is waiting to receive an IP address from the router.

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