Answered

Play 3 speaker dropped off tried to re-add it but cant

  • 21 March 2019
  • 3 replies
  • 39 views

diagnostic
2033901890

Speaker dropped out for no reason.
Now when I try to readd it via app it cannot be found.
No green light, no white light.
Tried everything

Any suggestions?
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Best answer by Keith N 21 March 2019, 23:31

Hey there, upthedale. If the Sonos speaker is unable to be factory reset and does not show any LED lights, I would recommend getting in touch with our support team to have a closer look and determine if the unit needs to be replaced.

Thanks!
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3 replies

Userlevel 7
Badge +19
Hey there, upthedale. If the Sonos speaker is unable to be factory reset and does not show any LED lights, I would recommend getting in touch with our support team to have a closer look and determine if the unit needs to be replaced.

Thanks!
Userlevel 7
Badge +21
Try the twitter support option, likely faster than waiting here.
Thanks. I will try on Twitter.