I recently moved my Play 3 to a different location. I can not connect it and the light shows a solid amber light or just white light but I can't connect. I tried everything that is recommended (rebooting, changing place, changing device to connect, etc). My husband,s phone can connect to it but my Ipad or Iphone can’t. My husband’s Iphone can’t connect to the other Sonos Play 1 we have (and which works perfectly for me). What shall I do?? Thank you.
Best answer by Paul A
Thanks for the update and immediate response.
From this point, I would recommend calling our technical support team for more in-depth troubleshooting steps there may be other key factors affecting and triggering this behavior. Normally this type of behavior could either be a result of either of the following scenario.
- Both devices are connected to a respective Access Point or router and one of which is not configured on bridge mode or access point mode.
- Both devices are configured on their individual household which means they are acting as if they are setup in separate network and separate house.
It is best to contact our technical support team so they can dig deeper and asses what would be the better step to take and what is causing the issue.
Please do not hesitate to reach out if you still have further questions or concerns. Here in the community, everyone can help you out.