Play:1 has died - any tips?

  • 30 November 2020
  • 1 reply
  • 53 views

Hi everyone,

My trusty Play:1 seems to have died. When plugged in there is an occasional dim flicker of the white LED but nothing else. Doesn’t show up in app etc. Have tried resetting and an alternative power cable but no joy.

Any advice or tips for where to go from here?

Thanks!


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1 reply

Userlevel 5
Badge +14

Hi @alexyedi.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

I would like to recommend calling our customer phone support on this since you already tried the resetting and other power cable, for them to check if your speaker within the warranty.

Let us know if it works. If you need help with any other information, please be sure to let us know.