Question

Play:1 Cutting Out

  • 14 January 2017
  • 1 reply
  • 226 views

We have two Play:1s and the seem to keep cutting out when I stream music from my iPhone or Mac. Two things happen: First the app will say it's unable to play the track. I'll try it again and then it will work. Next, it cuts out about 1/2 way through the song and will jump to the next track. One Play:1 is wirelessly connected and the other is directly connected to the router. Any suggestions?

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1 reply

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We have two Play:1s and the seem to keep cutting out when I stream music from my iPhone or Mac. Two things happen: First the app will say it's unable to play the track. I'll try it again and then it will work. Next, it cuts out about 1/2 way through the song and will jump to the next track. One Play:1 is wirelessly connected and the other is directly connected to the router. Any suggestions?

Hi RM1212,

I'd like to see a diagnostic report from your system. Please submit a report and then reply with the number.