Question

pandora won't connect to sonos


pandora says unable to browse music - your pandora login information is not valid

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38 replies

Userlevel 7
Badge +22
I would first try a router reboot. Preferably turn off all your wifi devices before rebooting.
I just updated my software to 7 and now I cannot browse music from my mac app... either Apple Music or Pandora. 😞 Please help!
We have been experiencing this very frustrating challenge for months now - we can connect Sonos to music from our devices and to other stations/apps, but not to Pandora (consistently). I have submitted a diagnostic from my desktop application (6679697) but we experience the same issue on all of our mobile devices as well. I'm ready to get rid of Sonos if this challenge persists, because we can't use it for its intended purpose. Thank you.
Userlevel 7
Badge +26
Hi shellydillin,

Thanks for those diagnostics. There doesn't look to be anything specific showing there on what is causing this issue, so the first thing I'd recommend is to make sure you've tried adding the account using a different Sonos controller. If that doesn't do it, reboot the router, and reboot the BOOST. If you're still having trouble at that point, it'll be best to work with a technician live. You can give us a call on our support line and a technician will help taking a closer look.

If you'd like, we can start up a ticket for you as well so there's a good starting point when you call us. Just let us know how the test I suggested goes and if that doesn't help we'll get that ticket started.
I also cannot connect to Pandora. It's been fine for a year and now it cannot connect. Account not found... I removed the Pandora account an re-installed and it still wont accept my login info, which has not changed with Pandora in all the many years I have had it. There is nothing wrong with the Pandora login.... it's Sonos.
Hi, seen that you have tried to remove and re-add your Pandora account. Can you send us a diagnostic and reply with the confirmation number? We'd like to have a deeper into your system. Here's an article explaining how: How to Submit Diagnostic. Also, are you able to log into your Pandora account from there website?


Please see my responses below.
Yes, I can sign in to Pandora online and via the app with the new password.
My diagnostic number is 6398740 and 6398746. Second one includes me trying to add the Pandora account. Yes, I've uninstalled Sonos multi times and changed my Pandora password. Nothing has worked.
My diagnostic number is 6398740 and 6398746. Second one includes me trying to add the Pandora account.
Userlevel 6
Badge +3
I also cannot connect to Pandora. It's been fine for a year and now it cannot connect. Account not found... I removed the Pandora account an re-installed and it still wont accept my login info, which has not changed with Pandora in all the many years I have had it. There is nothing wrong with the Pandora login.... it's Sonos.
Hi, seen that you have tried to remove and re-add your Pandora account. Can you send us a diagnostic and reply with the confirmation number? We'd like to have a deeper into your system. Here's an article explaining how: How to Submit Diagnostic. Also, are you able to log into your Pandora account from there website?
I also cannot connect to Pandora. It's been fine for a year and now it cannot connect. Account not found... I removed the Pandora account an re-installed and it still wont accept my login info, which has not changed with Pandora in all the many years I have had it. There is nothing wrong with the Pandora login.... it's Sonos.
Userlevel 7
Badge +26
THERE IS NO "MANAGE" BUTTON ANYWHERE ON THIS WEBSITE

Hi Sheribirkelbach,

Sorry for the delay. If you're looking to add or remove your Pandora account from Sonos that's all done within the Sonos app, you don't need to use the website, or a computer. The mobile controllers can do this too. The Manage button mentioned is within the Sonos settings, it's Manage Services, or it was in previous versions. Do you need a hand with anything? We're happy to help.
AND IT IS RIDICULOUS AND UNACCEPTABLE THAT YOU HAVE TO GO TO A DESKTOP/LAPTOP TO CHANGE THIS---IT'S 2016
THERE IS NO "MANAGE" BUTTON ANYWHERE ON THIS WEBSITE
Same problem - Sonos can't connect to Pandora. I've reset my pandora password via settings on my Mac, deleted and reloaded the Sonos app on my iPhone and Mac. Neither will connect to Pandora. I can play Pandora from my iPhone but Sonos can't connect. I just tried to submit a diagnostic (as suggested above) and got an error message that a diagnostic cannot be submitted at this time.
Userlevel 7
Badge +26
Getting the same Pandora message- as everyone else. Any help would greatly be appreciated

I'd be happy to take a look at a diagnostic from there. Mind following the steps here to submit a diagnostic from your Sonos system and reply back with your confirmation number?
Getting the same Pandora message- as everyone else. Any help would greatly be appreciated
I've continually had this problem ever since I got my Sonos. It worked for a few months when I first setup the system, but suddenly stopped working. It can play music off my network fine, but can't connect to any internet music streaming services like Pandora. I've tried resetting the router, modem, sonos components multiple times and it never fixes it. Sonos support has been utterly useless. Its honestly whats kept me from getting more components for the rest of my house.
Same here.  Sonos Play 5 and Play 1 playing awesome for past 3 months.  Now Pandora and RDIO cannot play.  Reset Modem, Reset controllers, re-installed Pandora and RDIO on Sonos.  Still won't play.  Geeeeez this sucks.  

5/31/15, 4:53 PMUnable to play 'Andy Davis Radio' - the connection to Pandora was lost.

5/31/15, 4:55 PM
Unable to play 'Andy Davis Radio' - the connection to Pandora was lost.

5/31/15, 4:55 PM
Unable to play 'Matt Pond PA Radio' - the connection to Pandora was lost.
My Sonos will not recognize my pandora station. It keeps telling me the credentials are not correct but all of the login information I am entering in completely correct.
Hello Joel, Did you recently change your Pandora account information? If so, we'll need to update Sonos with the new password. You can do this by selecting Manage -> Service Settings on your Sonos Desktop Controller for Mac or PC. You will be able to Edit the account information for Pandora in this window. Please let us know if you have any additional issues, or if there is anything else we can assist you with. Thanks!
I did what you recommended and went into setting, reset my password and it worked!  Thank you, I had been without music for a month.
Just disconnect Sonos controller and connect it back to the internet. It worked for me.
Same issue here. And this is the 4th time it happens. I play Pandora through my iPad speaker, I play iTunes through Sonos, but I can't play Pandora through Sonos. Your support, Sonos, is impressively weak.
Same issue here. Need fix by Sonos
Same issue here, please help...
Same issue here, Pandora is not working. "unable to browse music". Rebooted all Sonos devices, removed and re-added Pandora account, still not working....