Option to “Start Station” in Apple Music is gone?

  • 8 September 2019
  • 10 replies

Userlevel 1
I would normally be able to click the 3 dots next to a song in Apple Music, choose more and there would be an option to Start Station. That option is no longer there? Anyone else with this issue?

Just to add....sones support says this feature does not exist and they would put in a feature request. I’ve been using this feature since Apple Music became available on Sonos. Has anyone else used this feature?

10 replies

Userlevel 2
I saw the same thing too today. I used that feature all the time and it is really disappointing that it is no longer there. I wonder if it is an Apple decision or a Sonos decision, but regardless, losing functionality with new releases is not a good thing.
Yep - super disappointing... still works on Apple Music so I assume it’s a Sonos issue..
Userlevel 1
Very frustrating. That was my 95% of the time listening option. Sonos support finally opened a ticket for me. Let’s hope they can fix it.
It's possible that it's not in Sonos' camp to "fix". Apple is responsible for the servers that make that function work. Since Sonos hasn't changed the API (to my knowledge), then it's the other end of the equation that must have changed. You may want to at the very least also attempt to contact Apple about the issue.
Not sure who’s fault it is, but Apple radio stations are awful, and at least the create station allowed for stations with more that ten songs in the mix, so I hope they get the issue resolved
Userlevel 1
I tried Apple support. Apple eventually sent me to Sonos support. As I’ve already contacted them, I’ll wait to see what they say
Userlevel 1
Not having any luck with Sonos support. Maybe other people should report this as well?
Userlevel 2
Badge +2
Also reported this to support and posted in the community.

Have also been using this since Apple Music became available in SONOS. Now gone with no explanation, and when I contacted support, was also incorrectly told this was never available. Have reported to both SONOS and Apple, and of course, no surprise, they each blame the other. Super disappointing that SONOS can’t take some accountability for this, regardless of the original cause.

Also, the SONOS Apple Music interface is incredibly outdated and limited to what’s available in every other Apple Music interface, including even Android and the Beta web interface. Any chance for an updated interface?
Userlevel 1
Same issue. They acted like it never existed despite the fact that I sent a screen shot of that very feature previously posted in this forum as seen here. I’ve always found Sonos support to be excellent. Hope this isn’t a sign of what’s ahead....

Userlevel 7
Badge +21
This is an Apple issue to fix. The list of actions in that page is determined entirely by the SMAPI service that is provided by the music service, Apple in this case. History has shown that Apple really don't care much about their SMAPI implementation, except to keep it working. Looks like they removed this function, though whether it was deliberate or accidental we may never know.