One sounded fine then muffled

  • 7 March 2019
  • 1 reply
  • 109 views

My Sonos one was sounded fine, then the sound became muffled. I did a factory reset, problem persists. Any ideas? Diagnostics # 2131868653

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1 reply

Userlevel 7
Badge +20
Hi, cseeds. Welcome to the community and thanks for providing the diagnostic. Unfortunately, it didn't offer any insight as to what the issue may be. I think it might be best that you get in touch with our support team via telephone. They will be able to help you further. Many thanks, we look forward to hearing from you.