So my system was working fine for about 8 months and then went into meltdown with 2 rooms dropping out. Changes I’ve made:
Assigned static IP addresses to all devices.
Switched to Sonos Net instead of using Wifi.
Assigned a fixed wireless channel to my other wifi that didn’t overlap with Sonosnet.
When I went to sonos net, I removed all wifi passwords from the system.
Everything worked great for about a week or so and then, alas, the same room that had been dropping out the most did it again. I’ll be streaming music (from my network drive), then that one room will drop out for about 15 seconds and then resume. When it drops out, I continue to hear sound out of the other zones including the sub-woofer assigned to this zone that keeps dropping out.
I submitted a diagnostic, again. This one is 369439457.
I’m at a loss as to what has happened.
I live in the middle of 150+ acres, no one around here with other signals. everything worked fine until this meltdown.
I thought the meltdown had happened before because we were on wifi, switched to sonos net, but left the wifi credentials in there. When I removed the wifi password so as not to confuse the system, everything seemed to resume ok. Now, I again have the issue with the one room dropping out and occasionally the Sonos App having trouble connecting to the system.
Best answer by Stanley_4
You should contact Sonos support with that diagnostic, the other users here can’t see it and Sonos Staff presence is spotty. The contact page has good options, some 24x7.
Something you can do is look at your Network Matrix and see if there are any issues shown there.
Another thing is to see if you can figure out what changed.
You didn’t mention a Bridge, but if you have one hook an Ethernet to another non-surround speaker, wait a few minutes and power down the Bridge. The power supplies have a reputation for slowly failing and causing hard to find problems.