Question

One player won’t connect/update

  • 15 October 2017
  • 1 reply
  • 287 views

I have a whole house setup (2 Play5, 2Play3, 2 Connect) and after the whole network failed to play I restarted everything. All speakers are working except one Play 5. The system update for this speaker fails with error code 1101, and if I leave it plugged in but ignore the update the other speakers don’t work (at least with streaming services, I get the ‘unable to connect’ error). As soon as I remove the speaker, things work again on the other speakers. Ideas?

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1 reply

Userlevel 7
Badge +26
Hi ez-ed, are you still having trouble updating? Sorry for the delay, but if anything is still happening, can you submit a diagnostic from your Sonos system and reply back with your confirmation number?