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One of two ‘One’ speakers will not update

  • 1 February 2021
  • 6 replies
  • 51 views

I’m in a perpetual error code 30 with one of two ‘one’ speakers.

they have been in storage and on setting them up one updated fine and the other is stuck on updating and then fails right at the end with error code 30 

so far I have unplugged the other functioning speaker and tried to set up hard wired to the router and it says up to date and then tries to update again and fails showing version 11.1 

 

just can’t seem to get round this! Any ideas? 

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Best answer by Corry P 2 March 2021, 12:44

Hi @RhythmandRhyme 

Thanks for your post.

Are you still having this problem? If so, I recommend you get in touch with our technical support team who will have tools at their disposal to help you. 

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6 replies

Userlevel 6
Badge +16

Hi @RhythmandRhyme 

Thanks for your post.

Are you still having this problem? If so, I recommend you get in touch with our technical support team who will have tools at their disposal to help you. 

Userlevel 7

Settings > System > Network

Where do I find the Sonos net settings?

Userlevel 7

With the speaker wired, try changing the SonosNet channel. If it’s not wired, try changing the WiFi channel on your router: https://support.sonos.com/s/article/1219?language=en_US

Repeatedly!

Userlevel 7

Have you tried resetting the speaker? https://support.sonos.com/s/article/1096?language=en_US

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