Answered

One of two ‘One’ speakers will not update

  • 1 February 2021
  • 6 replies
  • 76 views

I’m in a perpetual error code 30 with one of two ‘one’ speakers.

they have been in storage and on setting them up one updated fine and the other is stuck on updating and then fails right at the end with error code 30 

so far I have unplugged the other functioning speaker and tried to set up hard wired to the router and it says up to date and then tries to update again and fails showing version 11.1 

 

just can’t seem to get round this! Any ideas? 

icon

Best answer by Corry P 2 March 2021, 12:44

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

6 replies

Userlevel 7

Have you tried resetting the speaker? https://support.sonos.com/s/article/1096?language=en_US

Repeatedly!

Userlevel 7

With the speaker wired, try changing the SonosNet channel. If it’s not wired, try changing the WiFi channel on your router: https://support.sonos.com/s/article/1219?language=en_US

Where do I find the Sonos net settings?

Userlevel 7

Settings > System > Network

Userlevel 7
Badge +18

Hi @RhythmandRhyme 

Thanks for your post.

Are you still having this problem? If so, I recommend you get in touch with our technical support team who will have tools at their disposal to help you.