Yesterday when I watched a film its sounds that one of my Play:3 is broken. Please help. Could you make diagnostic?
Best regards
Jonas
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Userlevel 6
+17
Hi
Welcome to the Sonos community and thanks for reaching out to us. Allow me to help out by sharing some information and asking questions.
- Do we have the same behavior when listening to music?
- What is the video source? regular cable, TV in-apps< cable box, ETC?
- Was there any noticeable changes that happened prior it was still working and the moment it stopped working?
- Can we try to submit a diagnostic after 3-5 minutes after the issue re-occured?
- Can we check the TV audio quality and make sure it is set to PCM and check if the issue still persists?
- Can we check the TV audio quality through the TV menu and set it to 5.1 surrounds if it is available and observe if the issue persists?
- Can we try to unplug all Sonos devices from power and then plug them back into power after 10-15 seconds (starting with the Sonos product connected to the TV) and observe if the issue persists?
- Do we have the same behavior when we use other video/movie source such as TV in-apps, regular cable TV, cable BOX (if applicable),
- Can we also try to submit a diagnostic at each try of different movie source?
The more information you provide, the more we can better understand what is going on to help you out.
Thanks,
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