Answered

older connect amp not connecting


I have a Sonos system operating with several rooms, having updated everything after a move a year ago. Just connecting outdoor speakers and my connect amps not being found even after trying all the suggestions. They are several years old...perhaps outdated? Really could use some help.

system entirely wireless with a boost connected to router which cleared up my earlier Wi-Fi issues.

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Best answer by Melli 24 May 2020, 18:27

Thank you for your reply. I discovered the fix was to connect via “find my products” rather than to add a component. Once I did this, I found the amp, connected and updated it, and it now works fine. 

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Userlevel 3
Badge +11

Welcome to the Community and many apologies for the late response.

 

I am sorry to hear that you are experiencing this issue. I see that you have tried our recommended troubleshooting steps, can you tell me what is the LED light doing on the Connect: Amp right after rebooting it? 

Thank you for your reply. I discovered the fix was to connect via “find my products” rather than to add a component. Once I did this, I found the amp, connected and updated it, and it now works fine. 

Userlevel 3
Badge +11

Sounds good! I am glad to hear that!

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