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Nugs songs not playing all the way through

  • 7 February 2019
  • 9 replies
  • 518 views

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Songs in nugs, especially Dead & Company, don't play all the way through. A minute or two and it's on to the next song.
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Best answer by Keith N 19 April 2019, 22:47

Update: This issue is still being investigated. At this point, it would be best to give our support team a call to address any problems regarding LivePhish or Nugs.net. This way, our technicians can determine if it is related and properly forward the information to the team.

As more information becomes available about this, I will provide another update.

Thanks again for your patience!
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9 replies

I'm having the same problem. I used an IPAd to play my music. Since the latest Sonos upgrade, my songs end early, sometimes after playing only a few seconds. How do we get Sonos's attention to correct this?
Userlevel 7
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Hi there! Do either of you have any error messages that are given when having trouble playing content through nugs.net? For instance, does it say "Song not encoded correctly"?
I have been having the same problem for a week or so on both Nugs.net and Live phish. The song begins and after a minute or so I see a message that says song cannot be played and the connection has been lost. I was very happy with the first Sonos speaker I received for Christmas and was close to purchasing several more for our house. I think I will wait until this is resolved before I do anything.
Userlevel 7
Badge +19
Here is an update regarding the recent playback issues with Nugs.net and other associated music services. The team is aware of a problem that is affecting specific HLS audio streams and is working to get this resolved. Please check the linked topic for further updates as they become available.

Thanks!
Userlevel 7
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Hello again!

I've recently been in touch with the team regarding this issue along with LivePhish. We are tracking both separately. As such, if you are having trouble getting content on Nugs.net, I'd ask that you please send me a PM with a recent diagnostic report confirmation number and when you first recognized this happening. I will have a few follow-up questions and will be forwarding these responses along to the team for further investigation.

Thanks for your patience.
Userlevel 7
Badge +19
Update: This issue is still being investigated. At this point, it would be best to give our support team a call to address any problems regarding LivePhish or Nugs.net. This way, our technicians can determine if it is related and properly forward the information to the team.

As more information becomes available about this, I will provide another update.

Thanks again for your patience!
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6 months. Multiple discussions with support. I gave up. How hard can it really be? I guess that sonos users are a small enough percentage of nugs customers that its not a priority. I’ve been loyal ...(addicted) to their amazing service but just wondering at what point does sonos have some responsibility to ensure that the companies “under the umbrella” of their product offer something that functions or prove some progress towards that goal.
Note that the issue is on Nugs side of things, not Sonos'. Hopefully, you're venting your (appropriate) frustration directly with them, as well as here.
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Sorry. Yes - i should have been more clear. Please let nugs hear your frustrations. This was the first time I had actually seen any significant group of posts on the topic after I stopped looking several months ago
and reacted.

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