Question

Now playing does not display current song

  • 6 November 2017
  • 1 reply
  • 254 views

Userlevel 2
SONOS does not update display to current song playing. This occurs on both the Pandora service and the music library on a NAS. Closing the SONOS app and reopening will display current song. Anyone know of a fix for this?

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1 reply

Userlevel 7
Badge +19
Hi there, KitCorkery. Thanks for posting to the Community. Sounds like the controllers are not getting the metadata for the track in time which normally points to a problem with how data is being routed along the network. Could you please tell us a little more about the layout of your network? What is the make and model of the router you are using? Do you have any extenders or access points?

Additionally, please submit a diagnostic report and reply with the seven-digit confirmation number it gives at the end. This will give me a better perspective of how data is being routed in regards to Sonos.

Thanks in advance.