non-responsive button with chime - Sonos Five

  • 18 October 2020
  • 1 reply

Trying to set up my first Sonos, a Five, through my recent iPad running iPadOS 14. It sees my WiFI network, and the green/white light flashes. But there’s no response to the button press when it chimes.

I have tried disconnecting/reconnecting power, rebooting the router, moving the speaker very close to the router, and connecting with Ethernet. Nothing helps. It seems as though the button isn’t working.


1 reply

Userlevel 5
Badge +16

Hi @powerdog.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand the situation you’re in. Having a device that does not work is not a good experience to have. Let us help you out.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.