No updates from Sonos concerning issues many users are having

  • 23 November 2020
  • 2 replies
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Why won’t Sonos comment directly to this forum or by their app or email and discuss the Arc audio issue and why the new iPhone 12 can’t do true play? And no generic answer please.  Something would be better than nothing. It just leaves their clients( us) frustrated and mad. What say you Sonos? 


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Userlevel 2
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Hi @Dogdad, thank you for reaching out to the Sonos Community. We appreciate you for letting us know about your concern and for sharing your feedback. There are reports that TruePlay is not working on iPhone 12.

This is a new iOS device and our engineers are working on resolving the issue. I agree that an issue must be resolved as soon as possible. In this specific scenario, we are still waiting for an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this. We greatly appreciate your patience. We'll keep you posted here once an update is available for the fix. 

If you need help with any other information, please be sure to let us know. The Sonos Community is always here to help.

Thanks for the reply. What can you tell us specifically( not beating around the bush)  about the Arc issue so many of us are having but don’t see Sonos saying anything about it. 

Userlevel 5
Badge +16

Hi @Dogdad, thank you for reaching out to the Sonos Community. We appreciate you for letting us know about your concern and for sharing your feedback. There are reports that TruePlay is not working on iPhone 12.

This is a new iOS device and our engineers are working on resolving the issue. I agree that an issue must be resolved as soon as possible. In this specific scenario, we are still waiting for an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this. We greatly appreciate your patience. We'll keep you posted here once an update is available for the fix. 

If you need help with any other information, please be sure to let us know. The Sonos Community is always here to help.

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