Question

No sound output from optical cable

  • 29 August 2017
  • 3 replies
  • 441 views

Badge +1
Hi,
not getting any sound out of the optical cable, have powered cycled the playbar with no luck, there is a red light coming out of the cable, it was working when I setup but I moved the playbar to where it will sit which required me to unplug the power and that's when it stopped, the playbar still works when I play my media or radio stations, just no sound out of the optical cable, tia.

Diagnostics number is:
7775161

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3 replies

Badge +1
no response from support after 4 days??
Userlevel 6
Badge +3
Hello Drak41, have you tried wiring the PLAYBAR to a different device? In the diagnostic, we haven't any optical errors.
Badge +1
Hi Max,
No I have not tried another device, it just seems strange that it worked at first then after unplugging the power (to the playbar) it didn't, I will try another device and will let you know.