Answered

No sound on certain channels after system update today.

3 years ago
23 August 2017
1877 replies
77182 views

Userlevel 3

Alex Payne
4 replies

Hi, I received an app update today which also updated all the speakers software to v7.4 build 37244160. Since the update certain channels from my Sky HD box, such as Sky News & ITV4 take 60 secs+ for the sound to start. Other channels, BBC1 for example, the sound is present as soon as you switch to the channel. Nothing else has been changed in the setup. Any ideas before I start pulling leads. At the moment the playbar gets its optical from the TV, which has an HDMI source from the Sky box.

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Best answer by Ryan S 4 October 2017, 18:03

Hi everyone, as of now, the fix for this issue has been added to the Sonos version 8.0 software. Please check for updates and you'll get our newest software, and new app. For more details on Sonos 8.0 check out our post here.

Thank you, everyone for testing out this in beta and helping get this all sorted out. We appreciate your patience and for working with us on this one. Have a great day, and enjoy some music!

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1877 replies

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Upgraded to 8.0 just now and now experiencing the sound dropping off again after receiving the beta version a week or so ago. This is very frustrating !!!

Diagnostic #7914873

Userlevel 7

+26

Ryan S
Retired Community Manager
12372 replies
2 years ago
5 October 2017

Hi guys, if you're having any trouble with the audio on your PLAYBAR after updating to version 8.0 (make sure all of your devices are showing that), you'll want to give us a call. Let's take a good look into the system with you here.

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No sound on certain channels after system update today.

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