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No sound on certain channels after system update today.

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1877 replies

Ryan S
Userlevel 7
Badge +26
Pianotunerny and Ytanamala, you're both ready for the update now.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
B
Please flag me for the update as Well: 7868675.
Ryan S
Userlevel 7
Badge +26
Please flag me for the update as Well: 7868675.
Done.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
J
We're also experiencing sound problems with the TV and Soundbar combination. Please check the diagnostic to see if the beta software will solve our problem: 7868757.

Thanks!
O
Same issues with TV audio. Diagnostic #7869044
C
I need a beta update for similar playback audio issues. Diagnostic # 7869169
L
Same issue started after the last update. Diagnostic confirmation 7869216.
S
Please flag me for update also: 7870665
B
Please flag my second system for update also 7870110
Andy B
Userlevel 5
Badge +3
Hey JemJem, OscarJimenezJr, curtshaft19, louisch03, and Sqwatch, you've all been flagged for the beta. Please update your systems when ready.
Andy B
Userlevel 5
Badge +3
Please flag my second system for update also 7870110

You have also been flagged.
W
Hi, Please flag my system for update - I was tearing my hair out thinking the Optical Out port was wonky on my Samsung TV until I found this thread today!

7871355

Thanks!
lypolele
Hey Ryan,

I think I got the same issue with my SONOS Surround System and the LG OLED65B7D TV. Netflix, Amazon Prime Video and DAZN aren't playing any sound or better some weird sounds. I already submitted some diagnostic information through the iOS App. Here is the case number: 7871468

Thanks for your help and keep up the good work!

Cheers from Berlin,
Daniel
R
Userlevel 2
I'm also having the problem since updating to 7.4, clicking from the Play 1 surrounds and silence from the Playbar, this happens when outputing 5.1 from my LG 55UH615V TV. Diagnostic 7871527 submitted. Please apply the update to my system.
S
Please can I also get the update?

7871582
J
Badge
Hey! I am having the same issues with the sound and the annoying “click

Can I also get the 7.4.1 beta firmware? Thanks
J
Badge
My diagnostics number ism:

7871674

Thanks again
J
I have the same issue. Appreciate an update. Diagnostics no 7871728.
R
I have the same issue - my diagnostics number is 7871869
A
Submitted diagnostics: 7872020
Ryan S
Userlevel 7
Badge +26
We've just gone through and flagged everyone up to this post here for the update. Go ahead and check in your controller if you haven't yet.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
J
Badge
Thanks, problem solved.
R
I have a Sony XBR-55X850D an Xbox one and a 3rd G Apple TV. My Sonos Playbar seemed to have no problems until I reconfigured networks and physically wired my playbar into the network. The problem started just today after plugging in the Ethernet.

Audio sometimes takes 60-90 seconds to come on for both Apple TV and Xbox.

Diagnostics: 7872302
J
Thanks! Solved the problem for me.
R
Userlevel 2
Working fine now.
Many thanks,

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