Question

No sound, but controller shows it's playing

  • 14 January 2017
  • 5 replies
  • 413 views

No sound

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5 replies

Looks like it's Spotify specific.. Pandora is playing fine now.
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Looks like it's Spotify specific.. Pandora is playing fine now.

Hi kporter1811,

There are some communication errors between your Sonos units which could explain why they aren't playing properly. Please reboot each of your Sonos speakers by removing them from power for ten seconds.

It may also help to change your router's wireless channel to 11 to reduce interference.
6997146 Just pulled the diagnostic report code.
How many speakers you have? Are you sure you're looking at the right one you want to hear? Silly question, but is the volume turned up?
We have 3. This started a few weeks ago, but we've not made any changes to the network, etc. Vol is up 🙂. It shows that it's playing.. but no sound .