No sound and automatic next song intermittently

  • 17 June 2021
  • 3 replies
  • 28 views
A

Hi,

I have troubles with my 2 One SL + tablet using Sonos connected with my Spotify account… 

 

Intermittently, the sound is off (but the song continue) and the system change the song to the next. My tablet shows me that Wifi signal is not good enough. The distance between the tablet and the router is 4 meters...

 

My system worked well during many months without any troubles with the same hardware and internet connection. 

 

Do you have a solution? I tried to separate 2.4GHZ Wifi signal and 5GHZ to avoid changes without success.

 

Thanks in advance

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3 replies

G
Userlevel 7

Try unplugging your speakers from power for about a minute and rebooting your tablet and router.

"Receive with simplicity everything that happens to you." - Rashi
A

Thanks but I already tried that... 😢 It worked a few time and it did it again

G
Userlevel 7

You can try removing Spotify from your music services in the Sonos app and re-adding it.

Do you experience the same problem while streaming music from other services or streaming from your personal music library?

"Receive with simplicity everything that happens to you." - Rashi
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