No Chime And No Connection

  • 24 May 2017
  • 3 replies

I have a Playbase which is wired to the router, a play5 which is also wired and a sub which is connected wirelessly. I am trying to add another Play 5 wirelessly but although the speaker is found when I press the "connect' button at the back of the speaker I am not getting a chime and it remains stuck at that point of the setup process. Any ideas?

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3 replies

Userlevel 1
Badge +1
Hello zug45 and welcome to the community. We'd like to get a closer look at your system here. Can you submit a diagnostic and let us know the confirmation number?
I am currently traveling but will submit on Sunday. I was thinking about attempting a factory rest and then trying again.
Reset not rest