I recently bought a Beam in the Black Friday promotion to add to my existing set up of a Bridge, 6 players and two controllers. Up to now my system has been completely problem free but the Beam constantly disappears from the list of players, becomes unresponsive and has to be re-booted. I'm pretty sure it's not wireless interference because the only 2.4 GHZ wireless device we have is a cordless phone and the Beam is further from it than one of my Connects.
However, I have noticed that the problem is worse if I switch on the desktop computer (wired ethernet to the router) or my wife uses her iPad. This makes me wonder if the problem is related to IP address conflicts?
Any help would be appreciated.
Incidentally I can no longer see how to raise a Support Ticket on the Sonos support website?
Best answer by pl2112
I'm still having problems with this months later despite having contacted Sonos support on numerous occasions. They've had me swap my Bridge for a Play 3, try a completely wireless set-up (lost the whole system!), change wireless channels, do a full factory reset of the Beam etc, etc. The Beam still regularly drops off the system. Having spent a completely fruitless 2 hours on the phone this morning with a case number during which I waited an hour to get through to an "agent" who promptly informed me that he didn't do technical support, I spent a further hour waiting to be transferred to the proper department before I just gave up. Sorry I don't have that much life left to waste.
I've now decided the Beam is a useless waste of space and would like to return it as faulty at best or not fit for purpose - only trouble is the Sonos website support page offers no hints how to get warranty support!!!!!
Absolutely hopeless - and to think I persuaded several friends and family to invest in Sonos products, won't happen again that's for sure!