Switched out my WiFi router and after much tinkering finally got 2 of 3 Sonos speakers running by hard-wiring each via ethernet. But one of the devices disappears when I disconnect and try to access wirelessly. Have rebooted the router, rebooted the speaker. Still nothing.
Very Frustrating
+14
Hi
Welcome, thank you for reaching out to Sonos Community since you already tried all troubleshooting steps let me help you further.
Here are the steps to set up your speakers wirelessly again.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Have done that. My wireless network shows up already connected “In Use”
Have also tried “System/Add Product” but does not see the device
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?
If you need help with any other information, please be sure to let us know.
Your confirmation number is: 1239302711.
+14
Hi
Welcome, thank you for reaching back to Sonos Community and providing the diagnostic report.
Here are router settings that need to be verified. You can contact your ISP or the manufacturer of the router for assistance.
a. Auto channel must be set to Off
b. Choose best non-overlapping channel (1,6,11)
c. Set channel bandwidth to 20MHz
d. Both 2.4GHz and 5GHz should be enabled
e. 802.11 band should be set to b/g/n
f. Airtime Fairness should be disabled
After that try to add the play:5 again if still unable to see the speaker, hardwire the speaker to the router and add it again.
Let us know if it works. If you need help with any other information, please be sure to let us know.
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