new system

  • 1 October 2021
  • 3 replies

Just had our new system set up yesterday. It worked fine...turned the TV this morning and getting a message that the system can't be found.


Best answer by PGuerin 1 October 2021, 17:10

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3 replies

Userlevel 7

Unplug the Beam from power for a couple of minutes and reboot your router and phone.

Userlevel 7
Badge +22

What Sonos devices do you have? What router do you have? How are your Sonos devices connect: Ethernet, WiFi, or SonosNet? Turning the TV on has no effect on the Sonos system, so I assume your mobile app is giving an error, what is it exactly (a screenshot would help).

Thank you both for the responses.  I tried something super simple...I restarted my phone and it was all better.  Not sure why it did that but its working now.  Again, thank you so much for the quick response.  I many need you again.