Question

New speaker wont connect via airplay

  • 4 October 2020
  • 1 reply
  • 81 views
M

I have a new Sonos move . I can play music to it via the new Sonos app but can’t connect to it directly via airplay from within Apple Music. 
I have a Sonos 5 in the same room that can connect and play from both the app and airplay direct from Apple Music but for some reason I can see the move listed as a device via airplay but connection fails each time?

Any suggestions great fully appreciated

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1 reply

Rowena B.
Userlevel 5
Badge +16

Hi @malssonos, thank you for reaching out to us and welcome to the Sonos Community. I appreciate you for providing us with a detailed concern. Let me help you figure out what's happening.

I have a few questions and will give some suggestions on what you can follow.

Can you play music from other music services via AirPlay on the Sonos Move?
Have you tried to turn off and on your Sonos Move? Did you see it in the list of available devices for AirPlay?

I'd appreciate it if you can submit a diagnostic report for us to check how your system and what's causing this issue.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.

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