Answered

New Sonos Boost

  • 28 September 2021
  • 2 replies
  • 59 views

I have recently had poor buffering problems mainly when using Sonos system with Amazon Music. My Wi fi is BT running at 50 MB so quite fast. I dont have problems with the radio throug Sonos system e.g Gold or Smooth. To solve this I have just bought a Sonos Boost. It is much better but intermittent buffering problems are still happening. Is there anything else I can do. I am not very technical. I am running S1 with 5 speakers all 1st Generation. 3 x Sonos 5 and 2 x Sonos 3 and a Sonos Amp.

 

icon

Best answer by Airgetlam 28 September 2021, 17:49

View original

2 replies

The BOOST doesn’t do any buffering, to my knowledge, it sounds much more as if you’re experiencing some wifi interference .

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Thanks for that. I unplugged all speakers and reset wi fi in the meantime. Now I have plugged them back in it seems to be better.

If I get the problem again I will.do as you say. Thanks for your response.

Reply