NEW set of Play:5's one has a ratteling sound when playing

  • 19 December 2016
  • 2 replies

Purchased 2 Play:5 units and will have them with a playbar for Christmas, but one of the play:5's is not sounding right it seems to rattle whenever a tune with deeper base sounds is played. It is obviously something wrong with it because the other Play:5 makes no such sounds and they are set up in a stereo pair at the moment, the playbar has not been added to the system yet.
I was wondering what the best way to handle this obvious warranty issue would be?

Thanks for any help you may be able to give us.


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2 replies

Userlevel 7
Badge +17
You could swap them around in stereo pair, to see if the rattle moves to other play5.
If not you need to take it back for exchange.
Great idea, will try that tonight and see if the rattle travels to the other side with the speaker, then it is the speaker for sure, exchange.
Thanks for the idea.