Question

New router - now white solid lights and no. Sound

  • 19 April 2019
  • 1 reply
  • 94 views

I installed a new router in Sonos told me I had to reinstall. I connected the speaker to the router and now it recognizes all of my rooms, but each of the devices has a solid white light and I can’t get music out of any of my speakers.

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I installed a new router in Sonos told me I had to reinstall. I connected the speaker to the router and now it recognizes all of my rooms, but each of the devices has a solid white light and I can’t get music out of any of my speakers.

Hi mikedavison,

Welcome to the community. The solid white light indicates that the speakers are powered up and connected. Do you get any errors when trying to play music? Please reproduce the issue, then submit a diagnostic report and reply with the confirmation number, I'll take a look.

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