New router - how to setup without Ethernet?

  • 13 December 2015
  • 37 replies
  • 64504 views

Userlevel 1
Is there another method for logging in to my new router wirelessly? The router is installed very high up in a closet and I cannot easily do the wiring temporarily thing I see in all the instructions. That should not be the only method for dealing with this anyway! It's a wireless speaker! Please tell me there is another way. Factory reset?
Thanks.

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37 replies

Userlevel 7
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It is not separate network.
Created an account just to come here and agree with other posters. It is ridiculous to have to factory reset or use an ethernet cable (seriously????) to change wifi settings. I changed routers and ALL my other gadgets were able to wirelessly change. But not my Sonos.
Can Sonos please wake up and implement this function?

My move to HomePod just became easier. No Ethernet involved, ever...

Sonos Staff and Engineers - Here you go. The fact that you guys are (or simply the Product Manager) are so lazy or pleased with the hole in this service/capability (actually considering how long this has been an issue...completely stupid and clueless with this issue) is really shocking - considering the depth of your engineering talent you have. I have 2 play1, 1 1 play3, play5 and playbar. Listen boys and girls - here is what you need to build. When I change my router I should be able to press and hold a button on any Sonos speaker, which is then invoking the speaker to be in New Install Mode (and sending out new SID to connect to mobile App). My entire speaker configuration should be stored in the Cloud under my account. If it's not, you need to build this. Not hard...you already have access to that data. I then just use App which can sense a new wifi router SSID, I selected it, type in my wifi password, and then am asked to select that Sono speaker I just pushed the reset button on, and then I select it, and then I am asked to log into Sonos with Sonos ID and password. At that point it sucks down my rear right and left and play bar and group settings - and I am done. The entire Sonos speakers are on the new router. Do I need to whiteboard it for you?
Came here to echo the sentiment of many...the fact you can set-up a Sonos without connecting an ethernet but you can't change wireless networks without connecting an ethernet is baffling. Good luck everyone!
Had to opt for the factory reset to connect to a new wireless router as I have no option to make an ethernet connection.
Also created an account just to chime in. Brought our speaker to my in-laws' house for our baby shower and had to use an Ethernet cable to pair it with their network. Now that we're home and trying to reconnect to our own network, we're going to have to do a factory reset (which, for what it's worth, Sonos warns "is NOT RECOMMENDED!") since we don't have an Ethernet cable. What an absurd and outdated limitation on the functionality of a wireless device, especially in a case like this where it was previously configured on this network. As others have noted, there are plenty of other kinds of devices that have no problem switching to a new network and are thus massively more convenient. It's not like that requires cutting-edge tech. It seems like this is an intentional restriction designed to make it harder to share or move the speaker, like the companies and industries that decades ago began making products with intentionally short life spans to artificially increase demand as you're forced to buy new ones more often ("planned obsolescence"). On the other hand, maybe this is simple incompetence and unresponsiveness.

The fact that this problem exists, and that no one at Sonos has so much as bothered to respond after two years of customer complaints about it, will 100% make the difference in whether I will buy any more Sonos products and whether I will recommend them to friends.
Userlevel 7
Badge +21
Also created an account just to chime in. Brought our speaker to my in-laws' house for our baby shower and had to use an Ethernet cable to pair it with their network. Now that we're home and trying to reconnect to our own network, we're going to have to do a factory reset (which, for what it's worth, Sonos warns "is NOT RECOMMENDED!") since we don't have an Ethernet cable. What an absurd and outdated limitation on the functionality of a wireless device, especially in a case like this where it was previously configured on this network. As others have noted, there are plenty of other kinds of devices that have no problem switching to a new network and are thus massively more convenient. It's not like that requires cutting-edge tech. It seems like this is an intentional restriction designed to make it harder to share or move the speaker, like the companies and industries that decades ago began making products with intentionally short life spans to artificially increase demand as you're forced to buy new ones more often ("planned obsolescence"). On the other hand, maybe this is simple incompetence and unresponsiveness.

The fact that this problem exists, and that no one at Sonos has so much as bothered to respond after two years of customer complaints about it, will 100% make the difference in whether I will buy any more Sonos products and whether I will recommend them to friends.


The thing is it isn't a problem which is why Sonos haven't responded.

Sonos provide detailed and simple instructions on how to proceed if you change your router (which is the same as what you did except you moved the Sonos units rather than the router). The fact that you forgot to bring the network cable is hardly indicative of a wider Sonos problem. Apart from everything else Sonos supply a network cable with every unit and I don't know about you but I've got at least 10 network cables at home. And even if you didn't you're not seriously telling me you couldn't have borrowed one?
Thanks for the helpful reply, Stuart; glad you took the time. Multiple people on this thread have talked about how frustrating and inconvenient this feature is, so it's obviously a problem on some level. Sonos may not consider it a problem, and maybe the number of bad reviews they get because of it is negligible enough that it doesn't matter, but I stand by what I and others have observed here, which is that in this day and age almost no wireless technology requires a network cable for setup, and it seems weird and unnecessary for that to be the case. Our Sonos speaker did not come with a network cable, despite your claim that they all do, and while I'm happy for you that you have a whole collection of them, I've had no reason to have one at home in years, until now. Sure, they're cheap, and yes, I can go out and buy or borrow one, so it's not like this is an intractable problem. At the time that I posted, however, I was trying to get it set up and just wanted to add my voice to the numerous other ones pointing out how pointlessly inconvenient it is not to be able to connect to a new network wirelessly, or for it not to even remember a network that it's previously been connected to. It's a fine product in most ways, but if I'm ever in the market for this kind of thing again, I'll go with bluetooth since it's so much more convenient, portable, and versatile.