New music downloaded via apple music not showing in Sonos app

  • 9 December 2016
  • 36 replies
  • 22109 views

Any new music i download to my iPhone or ipad from apple music doesn't show in the "On this iPhone", i can use the Apple Music tab to go find it that way but if i go to "on this iphone" and try and find any of the songs or album they just are not there. Also if i add a newly dowloaded song to one of my playlists on the iphone they don't update within the Sonos app either.
I've tried updating the music index but that doesn't do anything.

help!!

36 replies

I found a simple solution if you are subscribed to Apple
Music. Just go Setting/My Music Services/Add Another.

Then Add Apple Music. Once I did that all
my downloaded tracks showed up.


Tracks from Apple Music downloaded to your device are DRM-protected and not playable by third-party platforms like Sonos.


Please note that playing these songs through Apple Music on Sonos will use your Internet bandwidth, they are not streaming from a local device.

https://support.sonos.com/s/article/3332?language=en_US
I found a simple solution if you are subscribed to Apple
Music. Just go Setting/My Music Services/Add Another.

Then Add Apple Music. Once I did that all
my downloaded tracks showed up.
This worked...

Exit sonos app
Remove the download in iTunes
Re-download in iTunes
Launch the sonos app
Re-index in the sonos app under manage library

The problematic album then appeared in "music on this phone" in the sonos app....
Good indicator that they probably had DRM on them, and the new download removed that.
I deleted the songs that wouldn’t sync off my iPhone and the re-downloaded them. Sonos then recognized they were on my phone. It was a pain, but it fixed the issue.
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Having the same issue as well as other issues regarding song playback. Seems ridiculous for a speaker company to have so many issues letting music play on their system. "The easy-to-use wireless home sound system" is their tagline, but the easiest thing it's supposed to do, play all of your music, has caveats. I've given Sonos a 2 star rating because of all the playback issues...sound is phenomenal, but doesn't matter if you can't play the music you want to hear. I hope Sonos finds a fix for this soon.
Hmmm, I could swear I just wrote a post about this on another thread.

For some period of time, Apple put their music in a format that included DRM (Digital Rights Management), which meant that the only app that could be used to play them was the iTunes app. At some point in the last several years, they gave up on that requirement, and have re-released all of the previously recorded tracks without DRM, so that they could be played by any music player, including Sonos.

It's entirely possible that some of the music that you purchased and downloaded from Apple are in this "unreadable" format. I had quite a few tracks that were in this situation myself. The good thing is, you can just delete your downloads from your device, be it iPhone or Mac, and just redownload a new copy, which will not be DRM encoded, and it should then work without issue on the Sonos speakers.

Unfortunately, to my knowledge, there's no easy way to identify whether a track that you have previously downloaded does have DRM encoding. There probably is, but I've never bothered to look in to it. All I did was delete my library that I had previously downloaded, and then downloaded fresh copies from Apple, and it all just started working in any music player I chose.

It's entirely possible that this is the situation that you're in. And, it's possible that it isn't, so if it isn't, I would try playing one of those tracks that don't work, and then submit a system diagnostic, and contact Sonos to discuss it. There will likely be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
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Unfortunately (or not?) I don't listen to a lot of "current" music, but I think that Apple does include DRM on "Apple Exclusive" musics, at least until they're no longer exclusive.

But if you're going to hold Sonos' feet to the fire on this, it might be worth giving them additional information like the actual track names, so that they can do some testing on their side to figure out what the problem might be.

And along with that data, maybe submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic along with the track names that will help Sonos pinpoint the issue and help you find a solution.
Have you tried this suggestion earlier in the thread?
5 months ago
Figured it out...Browse/Add Music Player/Apple Music/Sign In and continue. It now recognizes my Apple Music that I’ve downloaded.

Also, if you add one of these tracks to a playlist in the Apple player, does it appear in the playlist in 'on this iPhone'?
Thanks John. As noted- these are purchases. Further other content, purchasd the same way works...... so it’s clearly a Sonos issue. hence holding Sonos accountable.
On the identification issue. The old DRM-style protection files had extension .m4p, I think.

If the recent tracks we are talking about are offline content not outright purchases then they are STILL Apple DRM protected in that they can only be played on Apple devices not third party players such as Sonos. This is an Apple decision and complaining about Sonos or to Sonos is pointless

It is possible that Airplay2 will provide a workaround for this when it comes to Sonos, but we shall have to see.
Thanks for your message Bruce. That explanation is well thought out. In this case The songs that don’t appear ‘on this phone’ in the Sonos app are recently downloaded- post the end coding change
Hmmm, I could swear I just wrote a post about this on another thread.

For some period of time, Apple put their music in a format that included DRM (Digital Rights Management), which meant that the only app that could be used to play them was the iTunes app. At some point in the last several years, they gave up on that requirement, and have re-released all of the previously recorded tracks without DRM, so that they could be played by any music player, including Sonos.

It's entirely possible that some of the music that you purchased and downloaded from Apple are in this "unreadable" format. I had quite a few tracks that were in this situation myself. The good thing is, you can just delete your downloads from your device, be it iPhone or Mac, and just redownload a new copy, which will not be DRM encoded, and it should then work without issue on the Sonos speakers.

Unfortunately, to my knowledge, there's no easy way to identify whether a track that you have previously downloaded does have DRM encoding. There probably is, but I've never bothered to look in to it. All I did was delete my library that I had previously downloaded, and then downloaded fresh copies from Apple, and it all just started working in any music player I chose.

It's entirely possible that this is the situation that you're in. And, it's possible that it isn't, so if it isn't, I would try playing one of those tracks that don't work, and then submit a system diagnostic, and contact Sonos to discuss it. There will likely be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
I have the same problem which has been reported by users for almost 4 years. When is Sonos going to fix this? And after reading all of the other threads:

- yes the music is downloaded on my phone and not only being played in the cloud
- yes I have reindexed in the sonos app
- yes I have reset my phone


Wing this can see some music and nothing after a ‘point in time’ this is clearly a Sonos issue and not apple related. Pretty disappointed with the response to this issue by Sonos, and I’ve invested a lot of money into their system.
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Well we are still having this issue. We do not use the Apple Music service, we just buy the songs/albums through the regular iTunes store. We download purchased music to our phones from the iTunes store and the songs do not show up in the Sonos app under "On This Phone.

My wife and I will both have albums downloaded on our phones but when we both to into the Sonos app and "On This Phone" and neither of us will see all the albums. She will see some and I might see entirely different ones.
Downloading music to the phone from Apple Music (leased music) can not be played/accessed from Music Library section in Sonos.

You wouldn't want to play that way anyhow with your phone serving the song.

Those songs have to be played form the Apple Music App within Sonos. They will show under My Music within the app. They then don't play from your actual phone they are fetched by Sonos from the Apple Servers and played directly.


Gotta disagree. Since Sonos can’t seem to figure out how to shuffle ALL SONGS from within Apple Music (on libraries like mine which are not large - only about 2k songs), playing from the iPhone is the most convenient way to shuffle - rather than selecting a single artist, album, genre or making playlists small enough to shuffle.
Is that the same for Spotify too? You can’t play downloaded Spotify tracks, just ones streamed through app?

Also, does that mean I can only stream Apple Music tracks via the internet rather than downloaded by my phone.
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When Sonos adds Airplay 2 to the system this year you would then be able to play the songs direct from your apple music app (although still playing your downloaded songs from your phone to Sonos is still not the best way quality wise to do it).

The Sonos app is the way to go!
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The apple music app verifies your lease and lets it play. You can't play it via any other means except the apple music app. That's the rules!
Thank you for clarifying. Odd but at least I understand now. I have also figured out how to make better use of the Search tool which DOES allow me to locate the music I was looking for. I find it very strange that I can stream / play music that is being ‘leased’ through Apple Music this way but not directly through my downloaded collection.
Userlevel 7
Badge +22
Downloading music to the phone from Apple Music (leased music) can not be played/accessed from Music Library section in Sonos.

You wouldn't want to play that way anyhow with your phone serving the song.

Those songs have to be played form the Apple Music App within Sonos. They will show under My Music within the app. They then don't play from your actual phone they are fetched by Sonos from the Apple Servers and played directly.
[quote=Jeff S]Anyone at Sonos able to help?

Hi PDC6000,

Music downloaded from Apple Music contains DRM protection and can't be played by Sonos. You can stream that music from Apple Music to Sonos though


I don’t understand your second sentence. I pay a monthly subscription to download music from Apple Music. Are you confirming that Sonos / Apple will not allow the playing of music legal purchased through this method?
Figured it out...Browse/Add Music Player/Apple Music/Sign In and continue. It now recognizes my Apple Music that I’ve downloaded.
I thought it might be a glitch on the download so I tried deleting it from my library and re-downloading. No luck. Still not showing on Sonos on this iPhone. Diagnostic # 8264926
I've ready all of these posts and I still have this issue. I do have a log of music downloaded to my phone. But when I got to the SONOS app to play that music I doesn't show up. I have approximately 500 CDs that I downloaded and added to may iTunes library. I also have a lot of music that has been purchased directly from the library. I download a large portion of the music so I can play over bluetooth in the car and boat without consuming my data plan. I can stream the downloaded music over bluetooth without any problems and without incurring any data usage. But the SONOS app just doesn't see all of my downloaded music even though I legally own every bit of it. I can even show you all of the CDs I own and still have stashed in a closet. I worked for Camelot music when I was in college 🙂

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