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network buffer issues

  • 7 March 2022
  • 1 reply
  • 645 views

Recently music playing choppy ans getting network buffering issues error. Never happened before. I use wifi to connect all devices using sonos 1 app. 
 

tried disconnecting my nest cameras to see they weee causing interference to wifi but no change. Does anyone know how to resolve? 

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Best answer by Airgetlam 7 March 2022, 16:28

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It really depends on what is causing the wifi interference . A fair place to start is by unplugging all Sonos devices from power, and while they’re unplugged, reboot your router. Once the router comes back up, plug back in your Sonos devices and test. 
 

But there is no single ‘this fixes everything’ solution. If you continue to have issues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.