Question

Netflix 5.1 sound won't work on Beam

  • 24 July 2018
  • 4 replies
  • 765 views

I have a Beam and two Play:1 connect to my Phillips TV through HDMI Arc. The TV comes with Netflix integrated. When I play any title through the integrated Netflix app I will not get sound when I choose 5.1, but it works fine with the Netflix original sound (sorry if my English translation is wrong, I'm translating it from Norwegian).

If I switch to using the TV speakers both 5.1 and Netflix original sound works fine.

When I have no sound my Sonos app says "Sound input: Silence"
If I try Netflix original sound it says "Sound input: Stereo"

Anyone know how I can get 5.1 sound from Netflix?

4 replies

I have the same issue. Stan plays 5.1 but not the integrated Netflix app?? To play audio I need to go into Netflix app and change audio to stereo?
If you go in to the settings for the app for Netflix, what does it say the audio is?
Note to the original poster, Sonos does have a Norsk support forum here:

https://en.community.sonos.com/sonos-norsk-forum-229099
I note that looking at the Netflix website:

https://help.netflix.com/en/node/14163

They talk about Dolby Digital Plus. This is something that Sonos can not decode. You may want to contact Netflix to see how to get the app to put out Dolby Digital, or you'll end up needing to use just stereo.

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