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MyBook Live 2tb no longer allows access to Sonos. Query why?

  • 4 February 2019
  • 9 replies
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Have had sonos play 1 and 3 for 5 years. Bought at same time as WD MyBook Live 2tb. Music library created in public share folder at the time. Downloaded Sonos app, added filepath/share and it has worked seamlessly until very recently. Now, Sonos can no longer connect to MyBook Live. I have uninstalled, reinstalled, checked firmware on WD etc. When try to add share via settings, music library setup, add new share (either on mobile app or desktop app) it simply will not connect. I contacted WD who advised it's a legacy device so may not work, despite the fact that it's all worked nicely for 5 years. Any ideas - happy to try anything?
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Best answer by Ken_Griffiths 4 February 2019, 17:10

Have had sonos play 1 and 3 for 5 years. Bought at same time as WD MyBook Live 2tb. Music library created in public share folder at the time. Downloaded Sonos app, added filepath/share and it has worked seamlessly until very recently. Now, Sonos can no longer connect to MyBook Live. I have uninstalled, reinstalled, checked firmware on WD etc. When try to add share via settings, music library setup, add new share (either on mobile app or desktop app) it simply will not connect. I contacted WD who advised it's a legacy device so may not work, despite the fact that it's all worked nicely for 5 years. Any ideas - happy to try anything?If this has perhaps occurred since a firmware update of your NAS device, I would check the version of the SMB protocol that it’s now using for the share. Sonos uses SMB v1 to access the shared library. The update may have altered that.
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My apologies, I wasn’t referring to the windows settings, but instead the settings for the WD device. 

I don’t think windows requires SMB v1 to ‘see’ the external drive, but in order for the Sonos application to read the data, it needs SMBv1 turned on on that drive. 
 

Unfortunately, I’m not at home to take a look at the settings for my own WD device, but I do recall having to go in to its own ‘dashboard’ and toggle it on originally.
 

And I’ve been the victim several times of background updates changing settings without notifying me. Probably in the interest of higher security, so it’s somewhat understandable, but it can be confusing when suddenly something stops working, and you didn’t make any changes. As I recall, it took me three days to figure out that Vizio had flipped my Dolby Digital to DTS in one update….but fortunately, that’s not happened again. I usually assume that it’s a minor issue that slips through QA. I know that Apple’s iOS updates always turn on my Bluetooth, which I then have to explicitly turn back off....

Bruce... I’m not seeing my MBL in Windows 10 Network. Been that way for years. Can’t browse it when adding a music share in Sonos because of it. But I can add the share if I type the data in the box. Could that be the issue here?

There was likely a firmware/software update to it that flipped off SMB version 1. Try going back into the settings, and turn it back on. 

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HI

We have the same problem with our WD Mybooklive not connecting to our Sonos any more - we are using an Apple mac - any ideas how to reconnect it or to get the music stored on it off it?

 

Any advice gratefully received!

Hi,
Id be tempted to try the Rescan, rebuild option from the mybook dashboard first and see if that does the trick. Just click settings, media, status and the options are there.
If that doesn't do it, Google how to add smb1 and smb2. Sounds tricky, in reality takes couple of minutes.
Once the laptop can see the mybook you're laughing.
Hesty7 can you walk me through how you did this. I'm not very tech literate and it sounds like I have the exact same problem.
Thanks
It's fixed. Firmware last updated in 2016 so not sure it was that. But I did the following:
On Windows 7 laptop I added SMB v1 via regedit and rebooted. Still the laptop couldnt see the MyBook. I added SMB 2 as well.
Out of sheer frustration, I rescanned, rebuilt and then rebooted the MyBook from the dashboard.
I then rebooted the laptop.
This time the laptop found the Mybook and the all important Public Share. So I opened the Sonos desktop app, added the filepath and bingo - all good.
I can't say for sure which bit of the above provided the solution, but it's working - zero thanks to WD.
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I finally gave up on my WD drive after a similar response from WD. You can reuse the drive from the WD with a Raspberry Pi as a server, that works quite well. Any of the version 3 Pi will work well.

I use a 3B here with an SSD on a USB to SATA cable but given how cheap the SD cards are getting I'm considering just getting a big one and dropping the external drive.
Have had sonos play 1 and 3 for 5 years. Bought at same time as WD MyBook Live 2tb. Music library created in public share folder at the time. Downloaded Sonos app, added filepath/share and it has worked seamlessly until very recently. Now, Sonos can no longer connect to MyBook Live. I have uninstalled, reinstalled, checked firmware on WD etc. When try to add share via settings, music library setup, add new share (either on mobile app or desktop app) it simply will not connect. I contacted WD who advised it's a legacy device so may not work, despite the fact that it's all worked nicely for 5 years. Any ideas - happy to try anything?If this has perhaps occurred since a firmware update of your NAS device, I would check the version of the SMB protocol that it’s now using for the share. Sonos uses SMB v1 to access the shared library. The update may have altered that.

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