I bought the Sonos Move speaker primarily to use as a bluetooth speaker but I often have problems with it, especially when using Windows or Android devices. For some reason it doesnt happen as often with Apple devices.
Basically the audio will cut out briefly for about half a second, and this happens at regular intervals of around 5-10 minutes.
Can anyone help me with this? Is the speaker faulty or is there something that I’m not doing right?
Any advice would be much appreciated. This is otherwise a great speaker.
Best answer by James L.
Is there a particular audio source that this occurs more frequently with (i.e. YouTube, Disney+ etc.)?
It doesn’t sound like the Move is faulty to me, but we may be able to take a closer look at what’s going on inside the speaker through diagnostics.
I suggest the following:
- Replicate the issue with any source or device
- Switch the Move back to WiFi
- Submit system diagnostics and take note of the number
- Contact our Customer Care team and provide them the diagnostic number
If you’re able to do these steps this will allow our team to get a better understanding of what’s going on with you Move.
Let us know if you have any other questions.