My Sonos keeps cutting off songs before the end on iOS

Since the latest software download, my Sonos system will not play a single song to the end - they cut off about two thirds of the way through

Best answer by Keith N 15 February 2019, 00:49

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175 replies

Just wanted to add my name to this (ridiculously long) list. Using two grouped Play:1 and streaming from Google Play. Songs play perfectly except that the final 5 seconds of every track is cut off and the next song plays. This is not a wifi problem. Other streaming sources playback fine. Google Play has worked totally fine with the same network setup previously however recent Sonos updates (not sure which exactly) have caused this issue to occur 100% of the time. Sonos software up-to-date.

This is not acceptable behaviour as a music playback device.


Diagnostics Confirmation #: 1114921644
I am having the same problem
Userlevel 7
Badge +26
Hi everyone. Songs cutting out is a fairly generic symptom, however, there is a specific issue that we're looking into where streaming from iOS device's storage (using "On this iPhone/iPad") runs into issues with non-Sonos AirPlay devices. You can change your iOS settings such that your devices do not auto lock, which would prevent this issue. To do so, head into the settings app and go to Display & Brightness, then set auto lock to never. Also, you can try disabling AirPlay on any non-Sonos devices on your network, as this can also prevent the issue from coming up.
Userlevel 1
Whats the solotion? Sonos. My songs are being cut of 80% through the song. What a mess....
Same here. It cuts off with both my iPhone and iPad. This happened a few years ago with a previous Sonos update. It is not our individual devices or WiFi networks, but a larger OS or Sonos issue. Please correct quickly. This bug is pretty much making the whole system worthless right now.
In order to troubleshoot this issue we've reluctantly turned off the auto lock to our phones, this in it's self shouldn't be recommended for security reasons! Mind you it's has made absolutely zero difference and the songs are still being cut off at the end and more often than not will cut out throughout the song. We have an Apple Airport which we turned off and completely disconnected, the issue is still there. We've spent a significant amount of money on the 8 devices we have throughout the house and the garage and well, this issue is totally unacceptable. We, like many others buy music from iTunes which we download to our phones, to suggest this is where the potential issue is blows my mind. I work in a project environment and am interested to know where the UAT and BVT testing actually took place?!?! We've tried only using one speaker at a time and we still have the issue! It's been going on for over a month now and am ready to sell the entire system and get something more reliable. We now resort to using our portable bluetooth Bose system because it's far more reliable than Sonos. It's an absolute disgrace and needs to be fixed as a matter or priority, Sonos has been the worst technology investment we've made to date. We also have an issue where the Sonos app on our iPads will always pick up the wifi but the Sonos app on our phones won't (we've had the wifi checked and tested when using the apps on both devices and the issue doesn't fall with the that!!)..... great looking product, fantastic concept but disgraceful software and incompetent testing team!!
This has nothing to do with wireless communication, this is a bug in the app/system. Sonos needs to fix this issue immediately.
I have never had this problem until the latest update--ironically I had just told a friend how I loved my Sonos gear. This cutting off of the end of songs has got to be fixed!
I turned off my auto lock on my iphone X as recommended and it has solved my problem. No more cutting off songs. Hope there will be a fix for this coming, but for now THANKS! What a miserable issue that was.
My autolock has been tirned off on mu ipad pro for some time. It still occurs. Just tried it again and it only seems to cut out when i close the screen to save on power.
Userlevel 7
Badge +20
Hi folks,

If you're having trouble streaming from iOS devices, please see my post here about the fixes included in version 9.1, released today.
Just purchased a Sonos 5 today and I’m having the same issue. So glad I stumbled across this forum because it’s going right back to the store tomorrow. I’m concerned at the lack of responsiveness from Sonos in this thread to such a known and pervasive issue.
Same issue... Google Play from Note9 to Play 1 (Conf # 11033994336). Looking thru this thread Sonos should be absolutely ashamed of themselves for not identifying the root cause and outlining a clear resolution (that actually works). Next step for me is to return what once worked well but has turned in to a $150 paperweight. Would I recommend Sonos to a friend? No.
I'm having the same issue with my iPhone X. The songs seem to cut off when I'm playing the native files from my phone. The interesting thing is if I play songs off my phone but use my Pandora or Spotify account, the songs play in full and I have zero issues. I'm going to try some of the trouble shooting recommendations I've read in this lengthy thread, but I hardly see turning off auto-lock as an acceptable solution. Just following up on my previous post in hopes that this diagnostic confirmation number will help solve this ongoing issue: 931567605
Same issue here. Cuts out before the end of song and skips to next song. Has only started in last few weeks. Surely there’s an issue with the updates. And there are SO many updates!! For quite an expensive system it’s very buggy.
Diagnostic number 77058034
Same problem here, been happening for at least the last week. Casting from Google Music, all songs will end prematurely and skip to next track. Have tested with screen unlock turned on and off. Happens on both my playbase (with sub) and with my Play:1. Absolutely no issues with my network, the playbase and sub are connected via ethernet and the play:1 via WiFi - issue occurring on both setups. Using Android device to cast.

Would appreciate an actual fix - given the amount of posts here, its obviously not restricted to anyone's own network - its a sonos issue.

Diagnostic confirmation #: 1506733324
Userlevel 1
Same thing here. The only started happening after the update to Sonos 10 and it only seems to happen for tracks longer than a couple minutes.

Diagnostic : 747581916
I have this problem too. These answers are a year old and there’s no solution yet except turn off bluetooth and any other streaming devices? I suppose you’re just waiting for the time that playing you’re own music from “this IPhone” will be disabled. I own 8 speakers and I suppose you’ve got me over a barrel since I’ve e invested a lot of money. Well, instead of putting sonos in in my new basement I’ll definitely be con considering Bose or another solution.

This is exactly why they are disabling "from this iPhone". Apple made changes to iOS that simply can't be fixed on Sonos' end.

Good luck with Bose. Did you know that they recently abandoned their entire Sonos-type lineup, and brought out a completely new and incompatible lineup in order to support Alexa? The SoundTouch line was only 5 years old at the time.
Jug of Doors, I don't see that you've posted the number of a diagnostic, so that Sonos can look in to your issue?
Userlevel 7
Badge +19
Same thing is happening to me. Reproducible; I can go back to that song in my Queue and it always stops half way through the song. Logged diagnostics: 369525912
MikeWheelerChester: Thanks for sharing your diagnostic report. If this trouble is only with Google Play and you've already removed the credentials and re-added them, I would recommend giving our support technicians a call to get a closer look at what is happening. The diagnostic report does show a couple of speaker connectivity errors, but this would not lead to the GPM specific cutoffs you describe.

I have the same issue when playing from iPhone - diagnostic #1682189544
Regan73: Thanks for posting your diagnostic report. Does this only happen when playing content from your iPhone? Does this happen with any other music services, like Google Play? The diagnostic report you submitted looks to be pretty clear in terms of connectivity and I'm not able to catch many errors at all. You may want to read a little further about a few issues we are investigating with streaming music directly from iOS devices.
Userlevel 7
Badge +19
Interesting to note: This topic started as an iOS problem with streaming. Recently this topic has changed to be focused on Google Play Music. As such, to avoid any confusion for other users, if you are having trouble with Google Play (or anything other than the originally posted problem) I'd encourage you to create a new topic. This will keep issues separate and help us (the Community) help you. For more information about the iPhone/iOS streaming on Sonos, check out this article for more information.

We are currently investigating issues with audio playback from an iPhone or iPad to Sonos when using the “From this iPhone or iPad” music source.

If you use other apps that use the iOS device audio, such as making a phone call, YouTube, social media apps, or use Bluetooth headphones while playing from “This iPhone or iPad,” you may experience audio interruptions on Sonos until you completely close or quit those apps. Until this issue is resolved, we also recommend disabling Bluetooth for the best experience.

Additionally, if there are any AirPlay devices on your network, such as an Apple TV or Airport Express, audio from “This iPhone or iPad” may stop abruptly until AirPlay is disabled on those devices.

We recognize this isn't an ideal solution for those who use AirPlay regularly at home, but if you prefer to continue playing to Sonos from “This iPhone or iPad” without interruption, refer to the device manufacturer’s instructions for disabling AirPlay. Once AirPlay is disabled, close and re-open the Sonos app and start playback again.

Userlevel 3
Badge +3
I have always had this issue especially when playing songs from “my phone”. It’s worse with the recent update.

I moved my library to NAS and have been streaming from there and so far it’s been very reliable.
Userlevel 1
Badge +2
Same here, apart from drops out and desconection or randomly play music in another different speaker.
This update is the worse I ever had, they shouldn’t rush
Agree with everyone. When I leave my Ipad open, it does not happern. When I leave the app open, but shut the screen off, it starts to cut songs. This happend right after the last update.
Yes me too. I absolutely loathe my Sonos and wish I’d never been sucked in by the marketing. It appears that any way a home would currently be set up with other devices, other people using Wi-fi, walls in homes and using it on a normal phone or laptop ‘creates a fault’.
Looks like you need a dedicated Wi-fi and controller along with no neighbours and a completely open plan space to get it to work. Disgusting