Hi all, I’d be very grateful for any advice on the following.
I own a Sonos Port so we can send audio to an external line-out source via the Port’s RCA outputs. It has been running glitch-free on our Unifi system for well over three years, alongside our many other Sonos devices.
A couple of days ago, I noticed that although the Port showed that content was streaming from it, output was not being heard via its RCA outputs. Power cycling the unit did not resolve the issue.
To try to troubleshoot, I hard reset the Port by holding down the button on the back of the device while connecting it to power. And that’s when my nightmare really started.
I went through the process of setting up the unit. At the risk of hijacking my own thread, I do need to note in case any one from Sonos is reading this that the setup experience for this product is horribly inaccessible to me as a totally blind person. Rather than simply joining our existing Sonos network, the iOS app prompted me to connect to the PORT’s WiFi network. I had to enter the 8 digit code written on the back of the Port, which as a blind person I could not read. No OCR app would help me, so I had to wait until I could obtain sighted assistance. This was really disappointing.
But back to the main thrust of my question. Once I did have the number, which I have now written down for safekeeping, I were then invited to press the button on the back of the Port to continue. However, I was advised by the sighted person assisting me that the light on the button was not flashing, and pressing the button had no affect.
We have attempted setup with multiple controllers.
Sonos works flawlessly on our Unifi system and I have set up other devices without issue before. After taking some advice from Unifi experts some years ago when we went Unifi, all our devices use WiFi, none are hard wired.
A Sonos support person suggested hard wiring the PORT to our router to “simplify setup”. I presume that either Ethernet port should work, but neither does. When I do this and try to add the PORT, the Sonos app doesn’t see it at all. I have conducted some research on any Unifi settings that may be at fault, but I am reluctant to change too much because what we have works in general, and I wonder if the PORT may simply have developed a fault, since its sudden failure to work is what got me started on this journey. All other Sonos devices are performing fine and not glitching in any way.
If anyone has any thoughts, I’d appreciate it. I am out of ideas.