My connect its used and not registering in my app

  • 23 July 2020
  • 1 reply

My boss gave me his Sonos connect. I own a play1 working correctly as standalone mode. Only with the app and it works really good but with my new gift i want to register into the app with no luck.

I used the app and try via wireless with not luck

I connect with an ethernet cable and nothing

I found that the new device got an IP and i can ping it so

I reseted 3 times and used mu android and my ipad but i cant find it 

i have the ip if needed to register but slecting the device itself in the app in my android and ipad i am not able to see it or register.

i am not sure because i am new but i can not find if my boss needs to unregister if thats the case or if  i can manually with the ip register and force it. Thanks for the reply.  I can tell my boss to unregister or do i need to call  support to help me. Thanks guys

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1 reply

Userlevel 3
Badge +1

Did you already upgrade to Sonos S2? Probably the Connect is a legacy device that doesn’t work with Sonos S2.