Hi, I know there are loads of threads about this, but wasn't sure whether to piggy back one of them or start a new thread. Sorry if this is bad etiquette.
Since I bought some new Sonos speakers recently I am suffering with music skipping whilst playing from iPhone. This never happened previously and is now constant.
I used to have a Connect linked to my router, with two Play 5s in other rooms and a Play 1 in another room. This worked fine. I never had an issue. Not a single skip. I used the same iPhone X I'm using now and the same router.
I have got rid of the Connect and now have a Playbar and Sub. The router connects directly to the Sub. Everything else remains the same. The Playbar is at least 4 feet from the router, the sub is about 8 feet away from the router.
I'm fed up enough of spending thousands on equipment then losing the lock screen controls, but the skipping is just horrendous and quite frankly embarrassing. I don't have any issues when using Spotify.
I have read that Sonos position is that mobile phones don't have the strength to stream the music, but I'm not having this because it worked perfectly on my old setup for years and for over 10 months with the very same phone and router. Also this is a terrible angle for Sonos to take given it is the whole model upon which the system is based.
Router channel - 2.4ghz = channel 1 and 5ghz = channel 48
Sonos channel = 11
Diagnostics reference number is 61441487
Any help, ideas or guidance greatly appreciated.