Question

Music services dont work...

  • 29 December 2016
  • 1 reply
  • 169 views

Since two days problems with my sonos play 5gen1. Radio in works, but spotify is not working. I powered on and off, switched the channel. The radio in is working now but spotify is not, also the other music services are not working. They play the song and I can see that showing on the controller app, but no sound is coming out of the play 5...

Who can help me with this...

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1 reply

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Since two days problems with my sonos play 5gen1. Radio in works, but spotify is not working. I powered on and off, switched the channel. The radio in is working now but spotify is not, also the other music services are not working. They play the song and I can see that showing on the controller app, but no sound is coming out of the play 5...

Who can help me with this...


Hi Dennis_K,

Please submit a diagnostic report while your PLAY:5 is playing with no audio and then reply with the confirmation number.