Question

Music playback cutting out frequently

  • 22 February 2019
  • 2 replies
  • 127 views

Userlevel 2
Been having issues today with playback on multiple platforms, cutting out, skipping tracks, error codes. Doesn’t matter what source or speaker I use. Internet running as normal. Anyone else having problems?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Userlevel 2
Hi Edward,

Diagnostic is 2007739478, checked the internet speed and it’s in line with the normal range I see at home.

Sources have been Deezer & TuneIn.

Thanks.
Userlevel 7
Badge +20
Hi, shalferty. Welcome to the community. Not to worry, we can certainly get to the bottom of this for you. What sources are you using? Have you checked your Internet speed to make sure it's not a temporary buffering issue there? Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. Many thanks in advance.