Music playback cutting out frequently

  • 22 February 2019
  • 2 replies

Userlevel 2
Been having issues today with playback on multiple platforms, cutting out, skipping tracks, error codes. Doesn’t matter what source or speaker I use. Internet running as normal. Anyone else having problems?

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2 replies

Userlevel 2
Hi Edward,

Diagnostic is 2007739478, checked the internet speed and it’s in line with the normal range I see at home.

Sources have been Deezer & TuneIn.

Userlevel 7
Badge +20
Hi, shalferty. Welcome to the community. Not to worry, we can certainly get to the bottom of this for you. What sources are you using? Have you checked your Internet speed to make sure it's not a temporary buffering issue there? Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. Many thanks in advance.