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Music not playing

  • 7 September 2019
  • 5 replies
  • 176 views

I get sound when watching TV but I can not listen to music from Amazon music. The music will just go through the songs real fast and then it will say no music to be played.
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Best answer by YoMike 11 September 2019, 01:01

I was able to get music to play. I uninstalled the app and downloaded again and it worked after that. Thanks for getting back to me.
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I get sound when watching TV but I can not listen to music from Amazon music. The music will just go through the songs real fast and then it will say no music to be played.

Hi YoMike,

I'd like to see some data from your system to understand why this happens. Please reproduce the issue, then submit a diagnostic report and reply with the confirmation number.
I was able to get music to play. I uninstalled the app and downloaded again and it worked after that. Thanks for getting back to me.
Userlevel 7
Badge +20
I was able to get music to play. I uninstalled the app and downloaded again and it worked after that. Thanks for getting back to me.

It's good to hear that you're back up and running.

I’ve had the same problem. TV sound works, but when I switch to music, it shows as playing, but there is no sound and the volume bar on the app is greyed out. Happened several times, and usually resolved spontaneously. More persistent now. Reinstalled the app, but still not working. 

Removed app and reinstalled again, and it’s working fine. 

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