Answered

Music keeps cutting out on wired system

  • 16 April 2019
  • 1 reply
  • 45 views

Hi,
My Sonos keeps losing connection to the music folder on the computer and skipping songs.
I have had a look at the usual reasons for skipping, but they seem to mainly advise changing from WM:1 to WM:0, but my system is already on 0 so I'm unsure what the next step would be?

Diagnostics: 1298738404
Thank you
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Best answer by Jeff S 25 April 2019, 21:33

Hi,
My Sonos keeps losing connection to the music folder on the computer and skipping songs.
I have had a look at the usual reasons for skipping, but they seem to mainly advise changing from WM:1 to WM:0, but my system is already on 0 so I'm unsure what the next step would be?

Diagnostics: 1298738404
Thank you


Hi RichardS1,

Welcome to the community, and thanks for sending in the report. Due to the nature of this issue it would be best to have our phone team handle this. Please give us a call, our number can be found here.
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Userlevel 7
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Hi,
My Sonos keeps losing connection to the music folder on the computer and skipping songs.
I have had a look at the usual reasons for skipping, but they seem to mainly advise changing from WM:1 to WM:0, but my system is already on 0 so I'm unsure what the next step would be?

Diagnostics: 1298738404
Thank you


Hi RichardS1,

Welcome to the community, and thanks for sending in the report. Due to the nature of this issue it would be best to have our phone team handle this. Please give us a call, our number can be found here.

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