Music from computer library cuts out or randomly changes

  • 6 December 2016
  • 2 replies

I am streaming music from my computer to my Sonos Play 3. The music will cut out mid-song or randomly change to another song. I noticed there have been several issues reported and I am unable to figure out how to fix the issue. My internet connection is strong and my Wi-Fi signal is also strong. Playing Pandora through the Play 3 has no issues at all.

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2 replies

My diagnostic confirmation number is 6829879
Userlevel 6
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My diagnostic confirmation number is 6829879
Hi, welcome to the community.

I've reviewed your diagnostic. Found a couple sync errors.
Seen that when playing music from Pandora, and in the diagnostic shows sync errors with local music. This tells us the music source is having a hard time communicate.

Is the computer wirelessly connected to your network? If yes, for test would it be possible to wire it to the network?
Let us know how it goes.