Hello all! I need some technical suggestions. Something is going wrong.......
A few months ago our Virgin Media Superhub 2.0 lost the plot, so the nice man from Virgin gave us a Superhub 3.0. Since then the two zones at the other end of the house drop out when the microwave is working. We have a connect wired at the router end of the house. So now most mornings when heating milk for the kids or porridge for the wife the radio drops out. On occasion the drop out means that Sonos is screwed altogether and the only way to recover is to restart the router. Being a new model it takes longer to start up than before.... *sigh*
So over Christmas we did some decorating and I took the opportunity to run a cat 5 cable from the front of the house to the rear. I crimped the plugs on and connected the Connect in the dining room. Sonos stopped. So did the router.
I restarted everything. No joy, and a blinking white light on the Sonos players. The internet was now back but the Sonos app can't see any of the Sonos system. I unplugged the ethernet cable, no joy. Restarted everything with the ethernet cable disconnected from the Connect in the Dining Room and everything is back.
I have since checked the ethernet cable with a laptop as suggested by a friend - the ethernet cable and the router cope with that fine. So why not the Connect?
Please let me know if I need to post up more info. I currently have a stereo pair of Play 1s, a Play 3, two Connects and one Connect Amp. Only the study Connect is wired. I have an ethernet cable from the router to the study and then some kind of ethernet hub with the PS4, PC, Connect & PVR all running from it. The hub was there with the Superhub 2.0 and I had two wired components for a while with no problems. All I am hoping for is a system that copes with the microwave again!